Legal Guidelines
At AZ Air Conditioning and Heating, a Felicita Group company, we take your privacy seriously. This policy outlines our practices for collecting, using, and protecting your personal information when you request HVAC quotes or use our heating and cooling services.
At AZ Air Conditioning and Heating, a Felicita Group company, we collect information to provide HVAC services and quote requests. This may include: • Contact information (name, email, phone number) • Property address for service estimates • Service details and HVAC system information • Payment information for completed work • Communication records • Website usage data through cookies and similar technologies
Your information helps us: • Provide HVAC quotes and estimates • Schedule and deliver heating and cooling services • Process payments and transactions • Communicate about appointments and service updates • Send important notices about your HVAC systems • Improve our website and service delivery
We implement robust security measures to protect your data: • Encryption of sensitive information • Secure handling of payment data • Limited access to personal information • Secure data storage systems • Regular security assessments
We may share your information with: • Felicita Group affiliates for business operations • Service providers who assist our HVAC operations • Payment processors for transactions • Legal authorities when required by law • Third parties only with your consent
You have the right to: • Access your personal information • Request corrections to your data • Opt-out of marketing communications • Request deletion of your information • Receive a copy of your data • Withdraw consent where applicable
For questions about this Privacy Policy or our data practices:
AZ Air Conditioning and Heating
Felicita Group Company
922 Homer St, Vancouver, BC V6B 1T7
Email: office@azhvac.ca
Phone: (778) 770-5721
Last Updated: March 16, 2026